Your satisfaction is what we strive for. We provide a comprehensive return policy to you. Before you want to return goods, first please contact us to discuss the problem you are having. Most of the time we can solve the problem by giving technical support and you needn't to send anything back. If there are irremediable defects with the goods, you can return them back to us for repair or exchange.
In 14 days (from the date products were received), if you find the products you select are not satisfying you in terms of color or size, it can be returned and replaced under the following condition. You need to send back to us the products in original package (you will pay the shipping fees). The products should have not been used (except tryout). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you. The shipping fees for the replaced products that we ship to you should also be charged of you. Before sending the items for replacement, please transfer, the supplymentary shipping cost for turning back the replaced items from us first. As soon as the payment completed, will we replace the items sent from you.
In 14 days (from the date products were received), if you find the products with quality problems (Non-human factors or non-resistant external damage), it can be returned and exchanged. You need to send back to us the products in original package (you will pay the shipping fees). When we receive the products sent back intactly, we will replace it with new ones and ship them back to you again. We will pay the shipping fees for the replaced products that we ship to you. (Note: It is our quality-control professional that give a final judgement on whether the quality problems are caused by personal factors or non-resistent external damage. The purchased products will not be repaired, replaced nor returned for free if its quality problems are caused be human factors or avoidable damage.)
If you need to return your item(s), please contact our customer service team within three days when you received the package. Please provide your name, order email and order number when contacting our customer service.And you have to pay shipping fee and handling fee for return.
1. Item(s) must be returned in original condition and they most not worn, altered or washed, with all tags attached.
2. Sale merchandise must be returned within 30 days from date of delivery.
3. The reason for returns caused by yourself (eg, size, color you choose), cannot be accepted
4. Shipping fees for return is paid by customer.
5. Refunds may take up to 7-30 business days after the receipt of goods,It is depend on the bank.
PLEASE NOTE: Some styles are customerized by facotry and due to difference batches there may be little differences from the pictures shown on our site.
If you mind after placing an order to change, you can cancel it at any time before we sent out your package, and 25% cancellation fee applies. Most of the orders are shipped within 1-2 days, so if the order has already been shipped, the cancellation request will be denied.
If you have any questions, please email our Customer Service, we will offer you the return details.